A1: You can tell us the material, size, thickness of the work-piece, or show us the sample pictures and the requirement of the machine’s function. We will recommend you the most suitable machine for you.
A2: We can provide operation manual or videos of guiding. If it’s hard for learning, we can help you by “WeChat Group” online, with our technician colleague for the real time guidance.
A3: Yes, we offer customized service, as well as OEM.
A4: 2 years warranty time for the whole machine except for the wearing parts (blades, lens, nozzles), main parts from 6 months to 12 months (spindles, laser tube, controller, plasma source, etc.) In guarantee period, all non-human reason problems of parts, we will responsible for free maintenance or replacement or sending new one.
A5: For standard machines, it would be 7-10 working days. For non-standard machine, it would be 25-30 working days.
A6: Normally we accept T/T or L/C.
If we take CIF term (Cost, Insurance & Freight), we will entrust our forwarder to arrange the shipment, and send you the Bill of Landing (B/L). If we take FOB terms (Free on Board), client should contact the forwarder himself,and we will send the machine to the port of loading. If we take EXW terms (Ex Works), client should arrange agent to pick up the machine in our factory.
A8: Step1:Water proof wrapping film with foam protection; Step2: Solid seaworthy wood box package;